Refund policy

Returns/ Exchanges/ Refunds

Do you offer refunds?

We do offer refunds MINUS THE SHIPPING FEE, and a 20% restocking fee. Please contact us HERE within forteen days of delivery with an order number to request a refund. We will provide return instructions upon contact. The product must arrive damage free, with all tags on clothing, and straws in plastic for refunds to be processed. 

Custom Orders: THERE ARE NO REFUNDS ON CUSTOM ORDERS. 

What if I received the wrong product? Or an item is missing?

Did we make a mistake? If there was an error packaging your order, we will do whatever it takes to make sure that you receive the correct item. We won't settle for anything less than 100% customer satisfaction.

 It's easy! Please contact us through email HERE , and we will be happy to assist you in getting the wrong order back to us.

What if the sweater I ordered is the wrong size or an item is defective?

Please Contact me HERE at craftsbymegg@gmail.com with your order number within fourteen days of delivery and we will send a replacement. 

What if  I want to exchange the item I purchased for another?

Exchanges: Please contact us HERE within ten days of receiving your item to request an exchange. Once the original item is received at our store, your replacement item will be shipped free of charge. 

Holiday Gift Exceptions: valid 11/24/2022 - 12/24/2022

If an product is purchased as a gift between 11/24/2022 to 12/24/2022, the exchange and refund terms will be extended until January 1, 2023. This means that those products purchased between those dates can be exchanged, and/or refunded until January 1, 2022. This exception expires on 12/25/2022.